Frequent questions

How can I register in the Portal and benefit from the new functionality?

New registrations must be dealt with your Sales Manager, who will provide you with all the necessary information and will manage the modification of the agreements, when necessary, together with the user registration and password to make use of this tool.

Can I have several users to manage activations?

Only one user per establishment will be enabled, and this user will have the capacity to activate, modify and/or cancel linked bookings and according to the conditions of the assigned agreements. In the case of hotel groups, a user with greater visibility will be provided, being able to consult the activation history.

How can I recover the password to access the bookings?

From the login page you can request password recovery. An automatic email with the instructions will allow you to obtain a new password to access the Portal.

If I have exceeded the number of unsuccessful attempts, how do I request that the user be unlocked?

After 10 minutes, the user is again unlocked. However, if the problem persists, contact Customer Service to reset your username and provide you with a temporary password.

The guest has already parked his vehicle in the parking, but has not accessed with the QR ParkHotel. What should I do to avoid booking is charged in duplicate?

It is very important to fill in the fields (license plate and access method) in the Portal activation form. This will allow the link with the booking, avoiding unwanted charges. The client must go to the Attention Room of the parking in order to cancel the entrance. In order to do so, they must carry the TAG or the entrance ticket, together with the proof or reservation of the booking.

How will I know which agreement to choose when activating a booking?

It is not necessary to choose between the current agreements, the Portal will automatically assign the booking according to the number of days for which the activation has been requested.

What if I modify (extending or reducing) the total duration of the activation?

If the new dates also modify the applicable agreement, the Portal will automatically change the agreement, assigning the corresponding one.

Who do I contact for information related to the use of the Portal or in case of technical incidents?

New registrations must be dealt with your Sales Manager, who will provide all the necessary information and manage the modification of agreements, also provide the Guide along with the user registration and password to make use of this tool. However, you can contact Saba's Customer Service to obtain technical support.

In case of loss of support, how can I get a duplicate?

You can retrieve your QR code to enter and exit the parking from your Inbox. If you wish, it is also possible to reprint the QR code to continue enjoying your booking.

Can the guest use VIA-T device as an access method?

Currently it is NOT possible to link the VIA-T to the ParkHotel product. So if the guest has this device installed on their windscreen, it is recommended:

• Removing VIA T to prevent the reader from detecting it; guests must use the QR code supplied by the Hotel, instead.
• Alternativelly, Hotels could inform guests’ car number plate upon activation of the stay; car plate takes priority over VIA T.

Detection of VIA T in the parking access may cause unwanted charges; so if this happens, please contact the parking staff to cancel the entrance. Bear in mind to bring your device or TAG number handy.